Terms and Conditions
Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All passwords details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).
All prices on the website include VAT at 20%.
The invoice/dispatch note will show VAT separately.
The charges for delivery are as follows for UK Mainland:
FREE P&P. Usually next working day (if ordered before 3pm).
In the event of conditions by third parties e.g. weather/courier problems, next day delivery may not always be possible. Orders reaching us by 3pm will usually be dispatched the same day and orders received after 3pm will be dispatched the following day.
Should you have a complaint about any element of our goods or services, please contact us straight away via email.
Return of Damaged, Faulty or Wrongly Ordered Goods
Before making your purchase, please review our terms and conditions regarding the return of damaged, faulty or wrongly ordered goods on our Returns and Exchanges page.
Refunds and Cancellation
Before making your purchase, please review our terms and conditions regarding, refunds and cancellations on our Returns and Exchanges page.
Security and Privacy
lukes spares (swindon-pool-chemicals.co.uk) uses PayPal for a secure online shopping service which allows easy ordering and payment for all your swimming pool, hot tub and spa products. Personal details you supply to enable us to process and confirm your order are held on our secure site and we will not disclose any of your information to any third parties.